Shipping Policy

Logistics Information By Region

Important Notes

1. Contact information must be accurate: Please provide a valid email and phone number when placing your order. This ensures that the delivery courier can reach you promptly to arrange delivery or additional services.
2. Out-of-stock notifications and order status updates will be sent to your email. Please check your inbox (and spam folder) regularly. If you don't receive an update, feel free to reach out to us.
3. Please double-check all shipping information before placing your order. If there is any error or missing information, contact us before the order is shipped to make changes. Once shipped, the address cannot be modified.
4. Customs clearance procedures may also cause delays. While shipping fees and duties are included, your local customs may still request additional documents or time to clear your package, which may delay delivery.
5. As signature-on-delivery services are not available in certain countries or for specific addresses, please track your shipment closely and monitor your email and phone for updates. This helps prevent theft of the package after it has been delivered to your receiving address, thereby avoiding potential financial loss. In such instances, we typically do not offer reshipment services.
6. If a package is returned due to incorrect address, incomplete information, or failure to collect the parcel, we will not arrange a free reshipment. You will be responsible for the reshipping cost. Reshipment will only be arranged after the returned package is received at our warehouse.
7. Lost Package Policy: If your package is lost due to incorrect recipient information or failure to collect, we are not responsible for reshipment. Please contact your local courier immediately for investigation. For high-value losses, we recommend filing a police report for further assistance or claim purposes.