All GPD devices on our website include shipping and taxes, so you do not need to pay any additional shipping costs or customs duties. However, because certain countries (such as Norway, Brazil, the United Arab Emirates, etc.) are outside our standard delivery zones, we will need to find a specialized shipping channel for your order. If this incurs higher shipping costs, our customer service team will contact you via email to collect a small additional shipping fee.
Check free shipping countries: Shipping Policy
All our GPD devices are shipped directy from ou warehouse in China. This ensures that every customer receives a brand new, firsthand machine with the latest hardware.
Delivery times vary depending on the destination country. For example, shipping to the United States typically takes 7-9 business days. Deliveries to the EU and the UK usually take 8-10 business days, while shipments to Australia generally take 9-14 business days. Please note that these estimates are based on our historical average logistics times; actual transit times may be slightly faster or take a bit longer.
Check shipping times for your region: Shipping Policy
We apologize, but we currently do not offer manually selected expedited shipping options at checkout. However, rest assured that we will automatically prioritize and select the best and most reliable logistics channel available based on your specific delivery address.
Yes, you can modify your shipping address by contacting our customer service team via email, provided your order is still in the processing phase (before shipment). However, please note that once the package has been handed over to our logistics partner and a tracking number has been generated, we are unfortunately unable to modify the delivery address.
If you receive a package with severe external damage and the items inside are compromised, please retain all original packaging and take clear photos as evidence within 24 hours of delivery. Contact our support team immediately at service@gpd-minipc.com. We will launch an investigation right away to provide you with a satisfactory resolution and compensation. Additionally, if you purchased Shipping Protection at checkout, you can use these photos to easily file a claim.
If you are unsure whether your payment went through, please check your payment account to see if there is a confirmed deduction related to your order. Please note that a "pending" transaction does not mean the payment has been successfully completed. If you were charged but your order remains unconfirmed, please contact us immediately at service@gpd-minipc.com or contact your payment channel's customer service. Our team will assist you in resolving the issue as quickly as possible.
Once your payment is successful, you will immediately receive an email containing your order number. If you haven't received this confirmation email, please consider the following possibilities:
If you order multiple GPD devices and accessories, they may be split into separate shipments due to courier weight restrictions. Additionally, if you purchased the GPD WIN 5, its external battery must be shipped via a specialized pure-battery logistics channel. Since the packaged weight of the GPD WIN 5 is typically around 2kg, shipping the battery together with the device increases the risk of customs inspections or package seizure. Therefore, we safely split the shipment and send the battery separately.
Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email containing your package's tracking number. You can use this tracking number on the logistics carrier's official website to monitor your delivery progress in real-time.
Given the high value of GPD devices, our system sometimes flags certain orders for additional verification to prevent credit card fraud and unauthorized transactions. If our risk control system detects potential high-risk factors (such as a significant distance between the billing address and the IP address), our customer service team may email you to request specific information to verify your identity. Please be assured that this standard procedure is strictly designed to protect your financial security.
The pre-order function allows you to purchase items that are temporarily out of stock or have not yet arrived due to higher-than-expected demand. Because GPD products typically have limited inventory and sell out quickly, pre-ordering ensures you secure your desired device. Every pre-order item has a specific estimated shipping date. While these dates are not absolutely guaranteed, we will do our best to promptly update our website or notify you via email regarding any schedule changes.
GPD-MiniPC accepts pre-orders for select items. All pre-sale products will clearly feature the word "Pre-Sale" in their titles. This indicates that the item is currently in the pre-sale phase and will be shipped to you as soon as the inventory arrives at our warehouse.
Pre-sale items usually have an estimated arrival time listed. However, please note that this is only an estimate, and the actual availability is subject to the real arrival time. Once the product arrives, we will contact you via email to confirm the details before dispatching your order.
If your order includes both in-stock and pre-sale items, we will typically split the shipment. We will ship the in-stock items first, and dispatch the pre-sale items once they arrive (after sending you a confirmation email). Alternatively, if the pre-sale item's arrival date is very close, our customer service team may reach out to you via email to coordinate the best shipping schedule for your entire order.
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