Refund Policy

Order Cancellation

We accept order cancellations before the product is shipped or enters production. To cancel an order, please contact customer service promptly for a full refund. Please note that if you purchased shipping protection, the amount for shipping protection is non-refundable after the order has been shipped.
(*Note: Orders are typically processed and shipped within 1-3 business days. If a cancellation request is submitted at least 24 hours before shipment on a business day, the order can be canceled.*)

To exercise your right to cancel, you must notify the supplier in writing via email, WhatsApp, or other designated channels. Your cancellation request must include the order number, SKU, and delivery status of the purchased item(s).

Returns & Replace

1. We accept returns/replace

Customers may request a returns/replace within 7 days of receiving the product, provided the item meets the following conditions:

• • The product must be unused, in its original condition, and include all accessories and packaging (e.g., power cables, manuals, etc.).
  • Proof of purchase (order receipt/invoice) must be provided.
  • Returns/Replace shipping costs are the customer’s responsibility, if there are special reasons, please contact the seller to negotiate.

2. Our Responsibilities

We cover the following cases:

• • Product defects/damage or stains caused during transportation before the customer receives the goods.
  • Customer received wrong model/color of item.

For such issues, please submit clear photos or videos to customer service for verification. Upon confirmation, we will offer a return/exchange.Under this condition, the return/exchange shipping fee is borne by the merchant and can be deducted from the order amount or transferred, depending on the specific circumstances (Shipping refunds are limited to $50).

3. Defective Products

Defective items must be reported to customer service immediately upon receipt. Faults caused by prolonged or improper use are not considered defects and will be handled as after-sales service. Verified defects qualify for returns, exchanges, or refunds.

Note: Customized products are non-returnable unless defective.

4. Preventing Further Damage

Customers must ship returns to the address provided by customer service, ensuring the product is securely packaged to prevent transit damage.
The supplier is not liable for lost or misdelivered returns. We recommend using tracked, insured shipping with signature confirmation.
Customers are legally responsible for safeguarding the product until return shipment. Failure to do so may result in a compensation claim of up to 50% of the product’s value.

5. Non-Defective Returns

If a product is returned under the claim of being defective, but upon inspection is found to be fully functional, or if the return is classified as an unconditional return, the supplier reserves the right to withhold the original outbound shipping fee (for specific charges, please consult customer service). This cost will be deducted directly from the refund amount.

Unconditional Return refers to a voluntary return not due to product defects, including but not limited to cases where the customer requests a return for personal reasons, such as:

• • No longer wanting the product;
  • Having purchased a similar item;
  • Placing a duplicate order;
  • or other comparable circumstances.

6. Refunds

Refunds are processed after the returned item arrives at our facility and passes inspection. Verification of the product’s condition/fault may take 2–3 weeks.

7. Return Process

Contact service → Obtain return address → Ship item → Quality check → Refund

Return address

If you need to return the product, please contact after-sales customer service (service@gpd-minipc.com) in advance and send the product to the address provided by the customer service. After requesting a return, please return the product within 7 days and provide the tracking number and tracking link. The return shipment must be a trackable logistics company, and you must ensure the package is not damaged further during transit. (If the package is returned or lost due to an incorrect or missing delivery address, the seller is not responsible)

Company Address: Room 805, Yisheng Building, Buji Street, Longgang District, Shenzhen, Guangdong, China